Rules — Terms & Conditions of The Pokies 114

Welcome to the official Rules page for The Pokies 114. We tested our platform thoroughly and prepared this comprehensive, easy-to-follow rules document based on our experience operating and auditing the service. This page explains who we are, how you can use the service, what we expect from players, and how we manage deposits, withdrawals, bonuses, safety and compliance. Read everything carefully before registering. By using The Pokies 114 you accept these terms.

1. About The Pokies 114 and our regulatory status

The Pokies 114 is operated by a company registered under number 3-102-841524, based in Costa Rica. Our platform was established in 2021 with the objective of delivering a competitive, secure and fair online gaming experience. We operate under regulatory frameworks and industry best practices and test our systems regularly with partners and independent auditors.

We use up-to-date software from recognised suppliers, and our operations are designed to meet accepted standards for fairness, account security and financial controls. Our management team has extensive experience in online gaming operations, payments processing and customer support. We continuously monitor regulatory developments and adjust our processes as required to maintain compliance and protect our players.

2. Acceptance of these Rules

These Rules form a legally binding agreement between you (the player) and The Pokies 114 (the operator). They come into effect when you register an account and are applicable whenever you use our services on desktop, mobile or other internet-enabled devices.

By creating and using a The Pokies 114 account you confirm that you have read, understood and accept these Rules in full. If you do not accept any part of these Rules you must not register an account or must immediately stop using our services.

3. Eligibility and account usage

• Minimum age: You must be of legal gambling age in your jurisdiction to play. Where Australian law applies, you must be at least the minimum age set by that jurisdiction.
• Geographic eligibility: You may only access The Pokies 114 from countries and regions where online gambling is permitted. It is your responsibility to ensure your access complies with local laws.
• Single identity: Accounts must be registered in your real name and with accurate personal information. We may require documents to verify identity, address and payment methods.
• Account use: Accounts are for personal, non-professional entertainment only. You cannot use accounts for commercial or professional betting operations.
• Multiple accounts: Multiple accounts are not permitted without our prior written approval. We permit one account per person and generally one account per unique payment instrument (for example, one credit card) unless otherwise agreed.
• Exclusions and self-exclusion: If you are excluded from gambling or have been self-excluded, you must not create or use an account on our platform.

4. Our responsibilities and your acceptance of risk

We provide a platform for games and betting but cannot guarantee winnings. By using The Pokies 114 you accept that gambling involves financial risk and that you may lose money. We are not liable for losses resulting from gambling decisions. Our role is to operate the platform fairly, process transactions in a timely manner, and respond to legitimate player queries and complaints.

We commit to:

• Operating games fairly and transparently using audited random number generators and tested game providers.
• Responding to identity, payment and security requests to protect players and reduce fraud.
• Processing withdrawals and deposits with reasonable speed while complying with anti-money laundering (AML) regulations.

5. Account opening, verification and documentation

When registering you will be asked to provide personal details including full name, date of birth, contact details and country of residence. These details must be true and complete. Our obligations under AML and other laws mean we may require documentation to confirm identity and the source of funds.

Typical documents we may request include proof of identity (government-issued ID), proof of address (utility bill or official statement dated within the last 3 months), and documentation for payment methods (card statement or bank confirmation). We tested our verification flow in live conditions to balance speed and security: requests are handled promptly but may cause temporary holds until checks are complete.

6. Deposits and funding your account

We offer a variety of payment methods. Deposits usually appear in your account as soon as we receive confirmation from the payment provider. Timing can vary by method and by financial institution.

Rules we apply to deposits:

• Use your own payment instruments: You must deposit using cards, accounts or wallets registered in your name, unless we have agreed otherwise in writing.
• Deposit limits: Specific limits for minimum and maximum deposits may apply and are published in the payment section of our site. We may also impose deposit limits for responsible gambling or compliance reasons.
• Verification: We may request documentation showing the source of funds or confirmation of the payment method before or after a deposit.

7. Withdrawals — processing and timing

We aim to process withdrawal requests as quickly as possible. Withdrawal speed depends on the payment method, third-party processing times and whether verification is required. Our testing shows most verified withdrawals are processed within our published timelines, though delays can occur when additional checks are needed.

Withdrawal rules and examples:

• Processing: Once we approve a withdrawal it is submitted to the chosen payment method. Actual receipt time is then determined by the financial institution.
• Verification: We may hold withdrawals while identity and transaction checks are completed. Identity verification is sometimes required before any payout.
• Returned payments: If a withdrawal is returned by your financial institution, we will contact you to arrange an alternative method.
• Wagering requirements: Specific playthrough rules may apply before certain withdrawals are permitted. For example, our policy requires a 1x playthrough for PayID deposits and 3x playthrough for credit card deposits to help meet AML obligations. These requirements are applied to deposit amounts prior to withdrawal.
• Fees: We do not charge withdrawal fees. Your bank or payment provider may apply their own fees.

8. Bonuses, promotions and wagering rules

We offer bonuses and promotions from time to time. These are governed by specific bonus terms which sit alongside these Rules. We tested common bonus offers and documented our findings to make expectations clear for players.

Key bonus principles:

• Only one promotional offer may be claimed per person unless explicitly stated otherwise.
• Bonuses are subject to wagering requirements and eligible games lists. Some game types may contribute less or not at all towards wagering requirements; these details are specified in each promotion's terms.
• Abuse, misuse or manipulation of bonuses is strictly prohibited. If we have reasonable grounds to suspect abuse — for example, collusion, use of multiple accounts, or exploiting technical errors — we may void bonuses and related winnings.
• Using strategies to fulfil wagering requirements while playing on ineligible games or to secure an advantage may result in cancellation of winnings and account sanctions.
• Bonuses may be time-limited and can be revoked or amended at our discretion where required to comply with law or to maintain fair play.

9. Prohibited conduct and system manipulation

We maintain strict rules to protect fair play. The following actions are prohibited and may lead to account suspension, seizure of funds and legal action:

• Collusion with other players or third parties to manipulate outcomes.
• Using bots, scripts, macros or any automated means to play games, place bets or interact with the platform.
• Creating duplicate or multiple accounts to claim promotions or bypass limits.
• Attempting to tamper with software, exploit bugs, or take advantage of known or unknown system malfunctions.
• Providing false, misleading or fraudulent documentation in attempts to withdraw funds or obtain promotional benefits.

When we detect suspicious activity we will investigate and may freeze accounts while we collect evidence. If we determine rules were breached, we may void bets, cancel winnings and close accounts. Criminal charges may be pursued where appropriate.

10. Game malfunctions and error handling

Despite robust testing, technical errors can occur. If a game malfunctions or behaves unexpectedly we ask players not to exploit the issue. We will investigate any incident and make a decision based on the facts and system logs.

Our policy in case of malfunction:

• If a malfunction affects gameplay or balances, we will review logs and partner data to determine the impact.
• We reserve the right to void bets or transactions affected by malfunctions or to adjust account balances to reflect the correct outcome.
• If funds are lost due to a verified malfunction and we determine the platform was at fault, we will make reasonable efforts to restore balances or offer an equitable remedy.

11. Responsible gambling

We take responsible gambling seriously. During our internal audits and player interactions we emphasise safe play and provide tools to help you manage risk. If you show signs of problem gambling, our team will intervene and offer support resources.

Tools and measures for safe play:

• Deposit limits: set daily, weekly or monthly deposit limits via account settings or with the help of customer support.
• Loss limits and session limits: you may set maximum losses or maximum session durations to control play.
• Self-exclusion: temporary or permanent self-exclusion is available on request.
• Cooling-off periods: players may opt for a cooling-off period to pause activity for a predefined time.
• Support referrals: we provide links to reputable gambling support organisations and encourage seeking help when needed.

12. Privacy and data protection

We collect and process personal data to provide services, verify identity, comply with AML laws and to maintain the safety and integrity of our platform. We process data in accordance with applicable laws and our privacy policy.

Summary of our data practices:

• Purpose: data is used for account verification, transaction processing, fraud prevention, customer service and legal compliance.
• Retention: we retain data as required by law and for a period necessary to meet operational and legal obligations.
• Sharing: we may share data with payment processors, identity verification providers, regulators and law enforcement where required.
• Security: we implement industry-standard security measures to protect data in transit and at rest.

13. Breaches, suspension and account termination

If we reasonably suspect that you have breached these Rules or engaged in prohibited activity we may take immediate action including but not limited to:

• Suspending or freezing your account while we investigate.
• Withholding funds pending the outcome of an investigation.
• Confiscating or voiding funds or winnings obtained through prohibited behaviour or breach of terms.
• Closing your account and prohibiting future access.

We will notify you of any action taken and provide information about how to raise a dispute or supply required documentation. Where possible, we aim to resolve matters quickly and transparently. If you disagree with our decision you may contact our support team and request a review.

14. Complaints and dispute resolution

We operate an internal complaints process. If you have a complaint about any aspect of our service, please submit all relevant details to our customer support. We will investigate and respond in a timely manner. If you remain dissatisfied after exhausting our internal process, we will provide information on any available external dispute resolution mechanisms that apply.

15. Changes to these Rules

We reserve the right to change these Rules at any time for reasons including customer service improvements, legal or regulatory requirements, or system updates. When material changes are made we will notify registered players through a site notice or by email. Continued use of the service after changes implies acceptance of the updated Rules.

16. Financial controls, AML and wagering clearance

We apply financial controls to prevent money laundering and fraud. This includes monitoring transactions, limiting withdrawals until verification steps are completed, and setting wagering playthrough requirements on certain payment methods.

Examples of common controls we apply:

• Playthrough requirements: deposited funds paid via some methods must be wagered a minimum number of times before withdrawal is permitted (for example, our standard policy requires 1x playthrough for PayID deposits and 3x for credit card deposits).
• Source of funds checks: for large deposits or withdrawals we may ask for evidence showing the origin of funds.
• Transaction monitoring: we log and review patterns that indicate potential money laundering or suspicious activity.

17. Game fairness and testing

We partner with established game providers whose systems are regularly audited. Our results show that games operate with provably fair mechanics and certified random number generation. We also run routine internal testing and accept third-party audits to validate payout percentages and integrity.

18. Summary table — quick reference

19. How we tested these rules and why they matter

We tested our registration, deposit, verification and withdrawal flows under real-world conditions to ensure the Rules are practical and enforceable. Our testing included simulated deposits via popular payment methods, identity verification checks, and bonus claim scenarios. Results show the process is reliable when players supply accurate documentation and follow the stated rules.

We designed these Rules to protect both players and the company. Clear policies reduce misunderstandings, help prevent fraud, and ensure we can provide timely payouts while meeting regulatory obligations. If you follow the rules and provide accurate information, your experience will be smooth and secure.

20. Final remarks and contact

These Rules are comprehensive but not exhaustive. If you have questions about any section, please consult our support team. We aim to be transparent and fair. If you believe an action taken on your account is incorrect, contact us promptly with full details so we can investigate.

Thank you for choosing The Pokies 114. Play responsibly and enjoy our games.